For Patients
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A pre-assessment Nurse will be calling you to review your health status, go over pre-operative instructions, and identify any special needs that you may have. This information is vital to your outpatient surgical care. We encourage you to tell us if there is anything that you do not understand or if you would like us to explain something in more detail.
If you have not heard from the pre-assessment nurse (3) days prior to your procedure, please call: (517) 319-9035.
Please be advised that after speaking with the pre-assessment nurse it may be necessary for you to have lab tests, an EKG, or other tests performed prior to your procedure.
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To adequately prepare you for your surgery, please review and comply with the following information:
Do not eat or drink anything after midnight. This includes water, coffee, juice, chewing gum, mints and tobacco. This is very important for your safety. Your surgery may be cancelled if you have anything to eat or drink. You may brush your teeth, but do not swallow any water.
Do not smoke or drink alcohol for 72 hours before surgery.
Leave all valuables at home including jewelry. Only bring with you the money and/or credit card needed to pay your copayment or other out-of-pocket costs. If you wear glasses, contacts or hearing aids, please bring a case for them.
Please shower or bathe with an antibacterial soap (i.e., Dial) the evening before or the morning of surgery. PLEASE DO NOT SHAVE AT OR AROUND THE SURGICAL SITE 48 HOURS PRIOR TO SURGERY.
Remove all jewelry, including any body piercings, prior to coming to MSC.
Wear loose, comfortable clothing.
Do not wear makeup, cologne, or body lotions.
Notify your surgeon if you suspect that you could be pregnant.
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Please follow the instructions below regarding your medication prior to surgery. If you have questions regarding your medication, please contact your physician’s office.
Please follow the instructions given by the pre-assessment nurse regarding what medications to take the day of your surgery. This information will be provided to you during your pre-operative interview.
Please follow your surgeon’s instructions regarding what medications, vitamins, supplements to hold prior to your surgery.
If you have asthma or lung disease, use your inhalers and/or breathing treatment the morning of surgery and bring the inhalers with you.
If you are taking a blood thinner (i.e., Coumadin, aspirin, vitamin E, or garlic), make sure your surgeon is aware. Follow your doctor’s instructions regarding the dose.
If you are taking aspirin, Motrin, or an anti-inflammatory medication, make sure your surgeon is aware. Follow your physician’s instructions.
The following medications must not be taken for 14 days prior to surgery: Fastin, Ginko Biloba, Ginseng, Ionamin, Meridia, Metabolife, Phenteramine, Pondimin, Redux, St. John’s Wort, Valerian, Kava or Mahuang.
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Costs for surgical services, other than your deductible, co-pay and/or co-insurance(s) are usually covered by most healthcare plans. We will submit claim forms directly to all third party payers on your behalf; however, we expect you to work directly with your carrier to have your claim addressed. We would like for you to pay your deductible and co-pays prior to your day of surgery. All Cosmetic Fees, Specialty Lens, Lasik or Femto Laser Procedures fees are due prior to your procedure. If you do not have insurance, you must pay for the surgery prior to the surgery being performed. We do accept MasterCard, VISA, American Express and Discover as well as Care Credit or you may make payment in cash or by check. The actual cost of your surgery depends upon the exact procedure(s) that are done in the operating room and any implants used.
Your payment to Michigan Surgical Center is for the facility fee only. You will receive separate bills for the surgeon services, anesthesia, lab services, durable medical equipment, and/or diagnostic services, as applicable to your case. Please contact our staff to answer any questions regarding charges and/or payment. If necessary we will work with you to make payment arrangements prior to your surgery. If you have questions regarding your bill, please call 517-337-1696. For your convenience we offer online bill payment.
Participating Insurances - Click here to see a list of insurances Michigan Surgical Center participates with.
Before Surgery
Please arrive at the Michigan Surgical Center at your scheduled appointment time to allow for registration and a pre-operative nursing evaluation. Please review the following important information:
No hard or soft foods after midnight, or 8 hours prior to your given arrival time. For a 5:45 a.m. arrival, you must stop eating by 9:45 p.m. the evening before.
You may drink water, apple juice or Gatorade only, 4 hours before your arrival time (NOT surgery time).
If your physician has ordered any necessary documents or durable medical equipment please bring them with you. If you develop cold or flu symptoms, a sore throat, or fever please notify your doctor’s office before surgery.
An anesthesiologist will meet with you to discuss your anesthesia and answer any questions you may have in the pre-op holding area.
If at any time there are any instructions you do not understand, please ask your nurse or doctor.
You may receive additional instructions from your surgeon that are not covered here. Follow the instructions closely, and if you have any questions, contact your surgeon’s office.
Pre-operative instructions will vary. You will receive personalized instructions specific to your condition and age.
A responsible adult, over 18, must accompany you and remain on the premises for the duration of your surgical encounter at Michigan Surgical Center.
Day of Surgery
Patient under Age 18
Patients younger than 18 years of age MUST have a parent or Legal Guardian with them to sign forms.
Legal Guardians must bring a copy of the legal document granting Guardianship of the minor/patient.
Parents or Legal Guardians of minors MUST remain on premises during the entire surgical and recovery period of the minor.
Please do not bring other children on the day of surgery.
Scheduled Surgery Time
We try very hard to adhere to the time of your surgical procedure, however, sometimes there are circumstances that we could not anticipate (i.e., difficult case ahead of you). Please ask receptionists if there seems to be an excessive delay.
Once your surgery is complete, you will rest in our recovery room under the care of specially trained registered nurses and an anesthesiologist. You will find that your stay in the facility will be much shorter than a hospital stay. Once you have had your procedure and have met the criteria for discharge, we discharge you in the care of a responsible adult to rest and recuperate in your own home where you will be more comfortable.
Your surgeon and the facility staff will give you written instructions for your post-operative care. Please follow them carefully. You may be sleepy or dizzy after your surgery, even after spending time in recovery. Therefore, you MUST NOT drive or even take a taxi home alone. You MUST have a responsible adult drive you home and stay with you through the night.
You will complete your recovery at home. Patients often experience minor after effects following anesthesia, such as drowsiness, muscle aches, sore throat, occasional dizziness, headaches, or nausea. These side effects will diminish one or two days following surgery. Plan to take it easy for a few days until you feel back to normal. A registered nurse will call you the following day to check on your progress.
Post-Surgery
Patient Rights and Responsibilities
& Privacy Policy
Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Patient Rights and Protections Against Surprise Medical Bills
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You have the right to:
Get a copy of your paper or electronic medical record
Correct your paper or electronic medical record
Request confidential communication
Ask us to limit the information we share
Get a list of those with whom we’ve shared your information
Get a copy of this privacy notice
Choose someone to act for you
File a complaint if you believe your privacy rights have been violated
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You have some choices in the way that we use and share information as we:
Tell family and friends about your condition
Provide disaster relief
Include you in a hospital directory
Provide mental health care
Market our services and sell your information
Raise funds
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We may use and share your information as we:
Treat you
Run our organization
Bill for your services
Help with public health and safety issues
Do research
Comply with the law
Respond to organ and tissue donation requests
Work with a medical examiner or funeral director
Address workers’ compensation, law enforcement, and other government requests
Respond to lawsuits and legal actions
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
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You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
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You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
We may say “no” to your request, but we’ll tell you why in writing within 60 days.
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You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
We will say “yes” to all reasonable requests.
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You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
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You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
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You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
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If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
We will make sure the person has this authority and can act for you before we take any action.
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You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
Share information with your family, close friends, or others involved in your care
Share information in a disaster relief situation
Include your information in a hospital directory
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
Marketing purposes
Sale of your information
Most sharing of psychotherapy notes
In the case of fundraising:
We may contact you for fundraising efforts, but you can tell us not to contact you again.
Our Uses and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways:
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We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.
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We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.
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We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
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We can share health information about you for certain situations such as:
Preventing disease
Helping with product recalls
Reporting adverse reactions to medications
Reporting suspected abuse, neglect, or domestic violence
Preventing or reducing a serious threat to anyone’s health or safety
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We can use or share your information for health research.
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We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
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We can share health information about you with organ procurement organizations.
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We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
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We can use or share health information about you:
For workers’ compensation claims
For law enforcement purposes or with a law enforcement official
With health oversight agencies for activities authorized by law
For special government functions such as military, national security, and presidential protective services
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We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Our Responsibilities
We are required by law to maintain the privacy and security of your protected health information.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this notice and give you a copy of it.
We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.
Effective Date 9.19.13
Privacy Officer: Suzanne Wilson: 517.337.1668 or swilson@msurg.com
Patients Have the Right to Caring, Respectful, Personal, and Quality Care
As a patient at the Michigan Surgical Center you can expect:
That your care will be caring and respectful at all times. The healthcare providers will welcome, respect and serve all people regardless of gender, ethnicity, color, national origin, religion, disability, age, HIV status, sexual orientation or source of payment for care received.
To exercise your rights without being subjected to discrimination or reprisal.
Sign and spoken language interpreting services available when it is requested and scheduled in advance.
Treatment, services, and referrals as needed. If we are unable to meet your medical needs, we will arrange a transfer to another facility. Referrals will be made only after you are given full information about why the transfer is needed.
Pastoral/spiritual care as desired from your pastor, priest, rabbi, or other religious leader.
To use protective and advocacy services if needed.
To be allowed to voice grievances regarding treatment or care that is or fails to be furnished.
To be told how to file a complaint and settle disputes, arguments, or conflicts. These include services such as Ethics Committee or assistance in contacting a regulatory agency as required by law.
The following are agencies that can be contacted:
Office of the Medicare Beneficiary Ombudsman:
www.cms.gov/center/special-topic/ombudsman/medicare-beneficiary-ombudsman-home
Michigan Department of Community Health
Bureau of Health Systems, Complaint Investigation Unit
PO Box 30664
Lansing, Michigan 48909
You the patient or, as appropriate, your advocate (representative) have the right to make informed decisions regarding your medical care PRIOR to any medical care. An Advance Directive is your written instruction for the medical treatment you want in the event that you become unable to communicate your wishes. However, unlike an acute care hospital setting, the surgery center does not routinely perform “high risk” procedures. Most procedures performed in this facility are considered to be of minimal risk. Therefore it is our policy, regardless of the contents of any Advance Directive or instructions from a health care surrogate or Attorney in Fact, that if an event occurs during your treatment at this facility we do not honor the directive. We will initiate resuscitative or other stabilizing measures and transfer you to an acute care hospital for further evaluation. At this acute care hospital, further treatment or withdrawal of treatment measurers already begun will be ordered in accordance with your wishes, Advance Directive, or health care Power of Attorney. Your agreement with this policy by you does not revoke or invalidate any current health care directive or health care Power of Attorney. If you have completed such a document as in a Durable Power of Attorney for Health Care (POA), Living Will, Do-Not-Resuscitate Declaration or Declaration of Anatomical Gift, please bring a copy with you on the day of your surgery for your medical record. If you have not completed such a document and would like further information, you may come to the Michigan Surgical Center prior to your surgical date and we will provide you with the necessary documentation. You may also obtain this information by visiting the following website which may answer your questions and provide to you the necessary forms.
517.373.3500 or 800.882.6006
Fax 517.241.0093
Patients Have the Right to Receive Information About Their Treatment and Health Care Team
You can expect the health care team to provide:
Explanations of diagnosis and treatment in a way that is clear to you.
Information about specific treatments or procedures, including their benefits and risks, and the medically reasonable options to these treatments, and the expected outcome before it is performed.
The names and professional titles of the physician in charge of your care and the names and titles of other health care providers.
Results of treatments, including unexpected results, from your physician.
Access to your medical record, although we encourage patients to review the record with their physician. You also have the right to ask for and receive a copy of your own medical record.
Your chart or other personal health information to third parties only when you have approved (except as required or allowed by law for treatment, payment or healthcare operations).
Patients Have the Right to Make Decisions About Their Own Care
You or your legally designated representative can expect:
To make decisions about your own health care.
To have the choice to accept or refuse medical care and treatment to the extent allowed by law and to be told of the medical results of these decisions.
The opportunity to complete an Advance Medical Directive.
To have the right to check with another physician, at your own request and expense.
To seek the advice or opinion of the Ethics Committee.
To make decisions to include or exclude any or all family members or significant others in the involvement of your care.
An explanation of your bill.
You have the right to receive a copy of your bill, regardless of payer.
Patients Have the Right to be Comfortable and Safe
You can expect:
To have care provided in a safe, secure and efficient environment, free from abuse and harassment. Chemical or physical restraints will only be used in emergencies to protect you and/or others.
To have ongoing assessment of your pain and be involved in plans to manage pain.
To have information about pain and pain relief options.
A concerned staff, dedicated to preventing pain.
Health professionals who respond quickly to reports of pain.
To receive care in a setting that maintains your dignity through personal space and clothing suited to your condition.
To be told of the experimental nature of suggested procedures or treatments and have the right to refuse those treatments without affecting your care.
Patients Have the Right to Have Privacy and Confidentiality
You can expect:
To have personal privacy, including privacy of personal medical information.
To have the right to refuse to talk with or see anyone not officially connected with the Michigan Surgical Center. This includes visitors or others not directly involved in providing care.
To have the use of a telephone for private conversations.
To be interviewed and examined in a setting that provides reasonable privacy in sight and sound.
To have a person of the same sex present during certain types of exams or procedures.
To remain disrobed only as long as is needed to complete the medical purpose which required disrobing.
To be asked for written consent for any filming or recording to be used for any purpose other than identification, diagnosis, and treatment.
To be asked for written consent for release of your medical record, or other personal information to third parties which is not to be used for any purpose other than as required by law for treatment, payment, or healthcare operations.
Patient Responsibilities
In order to provide you with the best care, we ask that you:
Provide a complete, accurate and honest medical history and information including:
Nature of your illness
Past illnesses, hospitalizations, and changes in health conditions prior to surgery
Specific problems, symptoms, pain or concerns during your stay
Medication (prescriptions, over the counter and herbal) history (including dose and frequency), reactions to medications (food and latex) and concerns
Changes in your medical condition
Keep his/her appointment.
Speak up and ask questions if you do not understand the treatment plan and your role in the plan.
Make informed decisions about your care.
Follow the jointly agreed upon recommendations, advice and treatment course arranged by the health care team during preoperative, operative, and post-operative instructions and that you have willingly agreed to the treatment.
Securing someone to stay with the patient for 24 hours following the surgery.
Follow the Michigan Surgical Center policies about patient care and conduct to support quality care and a safe environment, such as:
Conducting yourself in a way that respects the rights of other patients and employees of the surgical center
Following our Smoke Free Campus Environment
Knowing the name of your surgeon
Provide complete, accurate and timely information about the sources of payment for the care the surgical center provides and fulfill financial obligations to the surgical center in a timely manner.
Accept and recognize responsibility for the medical results if you refuse treatment or do not follow the health care provider’s instructions.
Inform the Michigan Surgical Center in the case of any problems following surgery.
Nondiscrimination and Accessibility Notice (ACA§1557)
Michigan Surgical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Michigan Surgical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Michigan Surgical Center:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
Qualified interpreters
Information written in other languages
If you need these services, contact Suzanne Wilson
If you believe that Michigan Surgical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Suzanne Wilson
2075 Coolidge Rd.
East Lansing, MI 48823
517.319.9000
Fax 517.319.0049
swilson@msurg.com
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Tammie Weight, R.N., B.S.N., Administrator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.
Get Help in Other Languages
ATTENTION: If you are a non-English speaker, language assistance services, free of charge, are available to you. Call 1-517-319-9000.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-517-319-9000.
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-517-319-9000.
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-517-319-9000.
OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-517-319-9000.
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-517-319-9000.
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-517-319-9000.
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-517-319-9000 번으로 전화해 주십시오.
注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-517-319-9000. まで、お電話にてご連絡ください。
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-517-319-9000.
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-517-319-9000.
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電1-517-319-9000.
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ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-517.319.9000
KUJDES: Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në 1-517-319-9000.